Remote Work: What's Changing for Call Center Employees in 2025?
Remote Work: What's Changing for Call Center Employees in 2025?

Remote work became a permanent part of our lives after the pandemic. By 2025, this model has transformed into a sustainable working method, especially for call center employees.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

06.12.2024

Tegsoft Ticketing: 360-Degree Customer Experience

Let's say you own an e-commerce website. A customer opens a request with you regarding a product on your site. The customer states that the product hasn't been shipped... Here we go!

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

04.11.2024

Tegsoft Ticketing: 360-Degree Customer Experience
E-Commerce: The Rise of Online Shopping
E-Commerce: The Rise of Online Shopping

E-commerce, is one of the most popular ways of shopping today. Shopping online has become much easier and more convenient than shopping at traditional stores. Sometimes, we even opt to wait for a 2-day delivery instead of going to the store to buy a new battery for a clock.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

02.10.2024

The Power of Technology in Education: Tegsoft’s Innovative Solutions
The Power of Technology in Education: Tegsoft’s Innovative Solutions

Education is one of the most critical processes shaping individuals' lives, and the use of technology is becoming increasingly vital in this process. The ability to provide quick and effective responses to students' needs directly impacts the success of educational institutions. At this point, Tegsoft stands out with its solutions for the education sector.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

02.09.2024

From Single-Screen to Omnichannel: The Difference in Customer Experience
From Single-Screen to Omnichannel: The Difference in Customer Experience

As we all know today, customer experience is no longer just about a phone call or an email. A customer can reach out to your brand through various channels, each with its unique features.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

14.08.2024

The Call Center Needs of Assistance Companies: Making Life Easier for Everyone
The Call Center Needs of Assistance Companies: Making Life Easier for Everyone

Assistance companies are not just the unsung heroes of the business world; they play a crucial role in everyone's daily life. Whether at home, on the road, at work, or on vacation, these companies are there to support us whenever we need help. But to provide this service effectively, they need a robust infrastructure, and that’s where call center solutions come into play.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

12.08.2024

Chat Integrations: The Secret to Staying Connected with Your Customers Everywhere
Chat Integrations: The Secret to Staying Connected with Your Customers Everywhere

Today, we want to share with you how you can take your customer communication to the next level. As you know, people now expect immediate answers to their questions about a product or service. Questions like "Will this product fit me?", "When will my order arrive?", and "How do I use this service?" need instant responses. This is where chat integrations come into play, and we will show you how they can simplify your operations.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

04.07.2024

The Convenience of the Digital World: Meet Payment Systems!
The Convenience of the Digital World: Meet Payment Systems!

In this era where we are rapidly digitizing every aspect of our lives, payment systems have also evolved and made our daily lives easier with the opportunities they offer. So, what are these payment systems and how do they impact our lives? Let's explore together.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

27.05.2024

Improve Processes with Quality Management and Screen Recording
Improve Processes with Quality Management and Screen Recording

Call centers are a vital tool used by many businesses today to communicate with their customers. In call centers, screen recording applications and quality management can provide numerous benefits for both businesses and customers.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

20.05.2024

The Rise of Mobile Banking: Quick and Reliable Transactions with Video Calls
The Rise of Mobile Banking: Quick and Reliable Transactions with Video Calls

With the rapid advancement of technology, the banking sector is also keeping up with these innovations.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

20.05.2024

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